Debitsuccess Blog

Viewing entries posted in April 2016

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10 direct debit tips for gyms

Posted by David Christiansen - National Sales Manager (Australia) on 25 September 2017

Cashflow is essential to any organisation’s success – including gyms.  At Debitsuccess, we’re the specialist at collecting recurring payments from customers through our full service billing solution so here are some things to consider when deciding...

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Key attributes of an effective payment solution provider

Posted by Mary Parray - Vice President Sales North America on 7 September 2017

Like walks on the beach? Good sense of humor? When looking for a partner, there are plenty of attributes to think about. The situation is the similar when considering a payment solutions provider.

Based on many years in the payments industry,...

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The full picture of full service

Posted by David Christiansen - National Sales Manager (Australia) on 21 August 2017

Looking for a membership approach that can help you help your customers?  A recurring payment solution means greater flexibility, consistent cashflow and a full credit control system, saving time and money so you can focus on what’s really important...

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When is full service truly full service?

Posted by Wayne Pointon - Chief Customer Officer AustralasiaTransaction Services Group on 30 May 2017

A number of organisations claim they offer a full service – so what does this look like in the world of payment solutions?

When it comes to collecting regular payments from customers, some businesses follow up outstanding payments with an...

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Making data security a priority

Posted by David Christiansen - National Sales Manager (Australia) on 10 April 2017

In today’s online world, payment card security is a growing concern. Its impact is being felt by organisations and individuals around the world. So, what does it mean? How does it affect us? And, most importantly, what can we do to ensure we’re...

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Top sales and marketing tips

Posted by Jesse Harris - National Sales Manager (New Zealand) on 23 January 2017

Looking for ways to kick-start your sales and marketing for the New Year?  Having a successful sales and marketing plan heading into 2017 will ensure your resources are allocated effectively, your business is promoted and grows, and you stand out...

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Retention – it’s a marathon, not a sprint

Posted by Wayne Pointon - Chief Operations Officer on 2 September 2016

As the saying goes – It takes months to find a customer and only seconds to lose them.  And, while this rings true, customer retention has a different approach – it’s a marathon, not a sprint.

We all know that customers are imperative...

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A constant in the evolving world of payments

Posted by David Kennedy - Group Chief Information Officer Transaction Services Group on 10 July 2016

The payments industry is constantly changing with technological, economic and demographic factors, as well as rapid growth in innovations, contributing to the evolution. 

One aspect that remains constant is the focus on making a transaction...

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Customer retention strategies that stand the test of time

Posted by Jesse Harris - National Sales Manager (New Zealand) on 21 June 2016

In today’s competitive economic environment, customer retention continues to stand the test of time as a cost-effective and profitable business strategy.

So, with plenty written on this subject, where do you start?  Here are some top line...

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The importance and impact of innovation

Posted by David Kennedy - Group Chief Information Officer Transaction Services Group on 20 May 2016

The word ‘innovation’ is increasingly bandied around by many businesses and industries.  What does it mean?  And why is it important?

Innovation involves linking the customer journey through many organisations.  Being...

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Payment Plans for students: An easier way to pay

Posted by Jesse Harris - National Sales Manager (New Zealand) on 13 May 2016

There’s no doubt that education costs.  And when you’re a student, anything that can help you keep on top of these costs and make life easier between study, work and having a life is worth considering right?   

That’s why flexible payment...

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Anti-Money Laundering & Countering Financing Terrorism: What is it? What does it mean? How does it affect you?

Posted by Brian Garrity - Head of Group Compliance on 4 April 2016

All banks and most financial institutions across New Zealand need to make sure that they comply with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (“Act”).  But what does that actually mean?

What is it?

Firstly,...

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Customer service gems

Posted by Siala Uepa-Holmes - Customer Service Manage on 1 March 2016

When it comes to customer service, there are plenty of ‘do’s and don’t’s’ – so where do you start?  We’ve put some key questions to Siala Uepa-Holmes, our Customer Service Manager to get her experience and some industry gems that could...

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10 payment plan tips

Posted by Jesse Harris - National Sales Manager (New Zealand) on 22 February 2016

Cashflow is essential to any organisation’s success.  Here are some things to consider when deciding to offer a payment plan option:

1. Frequency pays off so give options

The simple psychology of the subscription model...

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When is full service truly full service?

Posted by Wayne Pointon - Chief Operations Officer on 9 February 2016

A number of organisations claim they offer a full service – so what does this look like in the world of payment solutions?

When it comes to collecting regular payments from customers, some businesses follow up outstanding payments with an...

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Reversal rates review

Posted by Reversal Rates Test on 20 January 2016

Latest data around reversal rates provides interesting reading.  Recurring payments from bank accounts are 2.4 times more successful than from credit cards, and weekly payments are 1.9 times more successful than monthly payments.

Unsurprisingly...

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Looking for a membership payment solution?

Posted by Jesse Harris - National Sales Manager (New Zealand) on 19 January 2016

If you offer annual memberships, chances are you’re aware that people often indicate cost as a barrier to joining.  In fact, around a quarter of individuals surveyed* indicate upfront cost as a significant hurdle.

Statistics also show that...

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The service improvement toolbox

Posted by Wayne Pointon - Chief Operations Officer on 8 December 2015

When it comes to improving service, it’s a never ending quest.  An ongoing journey.  A constant challenge.  That’s why, as part of our service improvement adventure, we’ve introduced some new tools.

Our recently completed series of...

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Customer service – the backbone of any business

Posted by Siala Uepa-Holmes - Customer Service Manager on 16 October 2015

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You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’.  In today’s competitive environment this is truer than ever – and coaching is key.

Like many businesses, Debitsuccess focuses a...

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Payment preferences – something for everyone

Posted by Davin Miller - Debitsuccess Australia CEO on 5 October 2015

When establishing a payment plan that works for your business and your customers, there are a number of components to consider.  For example, is there a favoured payment frequency or day?  Would people rather pay from a bank account or credit card? ...

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Rowing the Tasman Sea solo vs. Entering the US market

Posted by Shaun Quincey - Vice President SalesDebitsucceess US on 17 August 2015

In 1977, Colin Quincey was the first person to row the Tasman Sea solo from New Zealand to Australia.  In 2010 his son Shaun set off from Coffs Harbour in Australia to become the first person to row solo in the other direction, eventually crash landing...

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Lead generation: getting a game plan

Posted by Wayne Pointon - Chief Operations Officer on 31 July 2015

“What should we do this month?”

“How about we do a letter box drop?”

“Anyone got an idea?”

Operating without a marketing plan can take you on a wild ride – and even if you do get there you probably have no idea how...

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Being a customer service star

Posted by Siala Uepa-Holmes - Contact Centre Manager on 20 July 2015

As a finalist for Contact Centre Manager of the Year (under 50 seats), Debitsuccess Contact Centre Manager Siala Uepa-Holmes is well placed to provide helpful insights into the world of customer service.  Here are some snapshots to build customer...

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Did someone say subscription?

Posted by Shaun Quincey - President Debitsuccess USA on 22 May 2015

With the subscription revenue model easily incorporated into a growing number of industry verticals, this approach should be a key component of every business.

The health and fitness industry has been dominating the subscription economy for...

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Payment Plans for students: An easier way to pay

Posted by Davin Miller - Debitsuccess Australia CEO on 11 May 2015

There’s no doubt that education costs.  And when you’re a student, anything that can help you keep on top of these costs and make life easier between study, work and having a life is worth considering right?   

That’s why flexible payment...

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Communication, commitment and compliance key to data security

Posted by Brian Garrity - Head of Group Compliance on 23 March 2015

In an increasingly online world, data security is a hot topic.  For customers to transact with an organisation either online or via a contact centre, they need to be confident their payment details are secure and will not be compromised.  As a result,...

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Direct debit drives donations

Posted by Jesse Harris - New Zealand Sales Manager on 15 December 2014

There are people out there – people who are willing to engage with your charity and donate to its cause.  So how do you turn them from a one-off donor into a regular supporter?

As a leading payment solution provider, we can help you develop...

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Customer Service Gems

Posted by Siala Uepa-Holmes on 17 November 2014

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When it comes to customer service, there are plenty of "do's and don'ts" – so where do you start? We’ve put some key questions to Siala Uepa-Holmes, our Customer Service Manager to get her experience and some industry gems that could make a difference...

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Education, Insurance, Fitness and everything in between

Posted by Shaun Quincey - National Sales Manager on 11 September 2014

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The subscription economy is rewriting the rules of business – and the beauty of it is that it appeals to a raft of industries. 

Essentially, it’s applicable for any business that offers services that require regular recurring payments from...

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What is Payment Card Industry Data Security Standard PCI DSS?

Posted by Tamuka Nyawo - Group Compliance Manager on 11 August 2014

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What do you know about PCI DSS?

The Payment Card Industry Data Security Standard (PCI DSS) is a globally recognised information security standard for...

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The art of outsourcing

Posted by Wayne Pointon - Chief Operations Officer on 16 July 2014

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The word outsourcing is often associated with negative overtones.  Think outsourcing, and there’s a high chance many will think of local job losses due to outsourcing of a company’s business function to the Philippines, or a less-than-satisfactory...

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The importance of compliance

Posted by Brian Garrity - Head of Group Compliance on 20 May 2014

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There’s no doubt today’s regulatory environment is becoming increasingly complex – and there’s no denying the importance of compliance in such an environment. 

Debitsuccess, part of the Transaction Services Group and Australasia’s...

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The Subscription Economy

Posted by Craig Marshall on 11 April 2014

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There’s a new kid on the block in the business world; one that’s driving growth, cultivating long-term customer relationships, and providing a win-win-win for consumers, businesses and society.  That new kid is the subscription economy and it’s...

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When a SMS does – and doesn’t – pay off

Posted by Davin Miller on 4 March 2014

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Full service payment solutions provider, Debitsuccess’ Pay Now feature is going from strength to strength with the recent addition of a Pay Now link in all the company’s SMS overdue messages. 

Pay Now gives members...

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Compliance training in a complex regulatory environment

Posted by Tamuka Nyawo on 31 January 2014

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There’s no doubt today’s regulatory environment is becoming increasingly complex – and there’s no denying the importance and value of compliance training in such an environment.

Debitsuccess recognises the importance and value of training...

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Taking care with Credit Control

Posted by Marieke Esveld on 31 October 2013

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For many businesses, credit control presents an interesting challenge.

In simple terms, credit-control can be seen as a process of negotiation. A credit controller is a bit like a lawyer liaising between a company and its customer, trying to...

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Avoiding the Kryptonite: Creating win-win business relationships

Posted by Shaun Quincey - Business Development Manager on 1 November 2012

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A recent report from accounting software firm Xero showed that when it comes to paying bills, Kiwis are a bit slack. The report analysed 12 million invoices and found that no matter what the due date for payment was, on average they were paid two weeks...

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Lay-by makes a comeback

Posted by Davin Miller - CEO Debitsuccess Australia on 31 August 2012

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Baby boomers and Gen Xers will be all too familiar with having goods on lay-by – putting aside a product at a retail outlet and paying it off over time before collecting it.

Over the past decade or so Australians have bypassed lay-by in preference...

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Moving from Connection to Retention: Keeping customers in the age of competition

Posted by Laura Risbrook on 18 July 2012

In today’s fast-paced business world where competition rules, it’s easy to think that good old-fashioned customer loyalty is a thing of the past.

Loyalty used to come naturally, as services were far away from homes, so the local businesses...

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Do what you do best - outsource the rest

Posted by Wayne Pointon - Operations Manager on 11 June 2012

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‘Outsourcing’ has often been given a bad rap over the past couple of decades. It has been a word used with somewhat ominous overtones, sometimes associated with faceless corporations that downsize their local operations and send jobs offshore.

However,...

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OMG...It's evolving!

Posted by Steven Holmes: Group IT Manager on 31 May 2012

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Spend any amount of time on Facebook, Twitter, or any other social media site and sooner or later someone will say ‘OMG!’ Typically it’s something people say when they experience something exceptional, be it a great meal, a great movie, or just...

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Making the delay to pay go away

Posted by Karl Margrain on 8 March 2012

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Waiting for bills to be paid is not only frustrating, but it can be a financial strain on your business – regardless of its size.

A recent article in the National Business Review noted that many Kiwi companies are failing to pay their bills...

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Is Australia a "soft target" for hackers

Posted by David Morris on 14 February 2012

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Most of us are accustomed to, and grateful for, the convenience of a cash-free lifestyle where with a swipe of a card or the entering of a few numbers online, we can easily purchase goods or services, without touching a coin or note.

However,...

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Is New Zealand a "soft target" for hackers?

Posted by David Morris on 14 February 2012

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Most of us are accustomed to, and grateful for, the convenience of a cash-free lifestyle where with a swipe of a card or the entering of a few numbers online, we can easily purchase goods or services, without touching a coin or note.

However,...

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The end of the cheque

Posted by Allan Dickinson on 19 December 2011

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Gold, diamonds, rare spices and even fine tea were all once common forms of currency which were ultimately replaced by more convenient, practical forms of payment. Today, it appears that the humble cheque may be facing the same fate.

We all...

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Debitsuccess earns highest global compliance rating for customer data security

Posted by David Morris on 19 December 2011

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Data security is something you tend to take for granted; that is, until the day comes that your personal credit card number receives an unauthorised charge.

Credit card fraud is and is becoming more of a global problem. Conservative estimates...

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