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Direct debit drives donations
There are people out there – people who are willing to engage with your charity and donate to its cause. So how do you turn them from a one-off donor into a...
on December 15, 2014
Customer Service Gems
When it comes to customer service, there are plenty of “do’s and don’ts” – so where do you start? We’ve put some key questions to Si...
on November 17, 2014
What is Payment Card Industry Data Security Standard PCI DSS?
What do you know about PCI DSS? The Payment Card Industry Data Security Standard (PCI DSS) is a globally recognised information security standard for organisat...
on August 11, 2014
The art of outsourcing
The word outsourcing is often associated with negative overtones. Think outsourcing, and there’s a high chance many will think of local job losses due to ou...
on July 16, 2014
The importance of compliance
There’s no doubt today’s regulatory environment is becoming increasingly complex – and there’s no denying the importance of compliance in such an enviro...
on May 20, 2014
The Subscription Economy
There’s a new kid on the block in the business world; one that’s driving growth, cultivating long-term customer relationships, and providing a win-win-win f...
on April 11, 2014
When a SMS does – and doesn’t – pay off
Full service payment solutions provider, Debitsuccess’ Pay Now feature is going from strength to strength with the recent addition of a Pay Now link in al...
on March 4, 2014
Compliance training in a complex regulatory environment
There’s no doubt today’s regulatory environment is becoming increasingly complex – and there’s no denying the importance and value of compliance trainin...
on January 31, 2014
Taking care with Credit Control
For many businesses, credit control presents an interesting challenge. In simple terms, credit-control can be seen as a process of negotiation. A credit control...
on October 31, 2013
Avoiding the Kryptonite: Creating win-win business relationships
A recent report from accounting software firm Xero showed that when it comes to paying bills, Kiwis are a bit slack. The report analysed 12 million invoices and...
on November 1, 2012
Lay-by makes a comeback
Baby boomers and Gen Xers will be all too familiar with having goods on lay-by – putting aside a product at a retail outlet and paying it off over time before...
on August 31, 2012
Moving from Connection to Retention: Keeping customers in the age of competition
In today’s fast-paced business world where competition rules, it’s easy to think that good old-fashioned customer loyalty is a thing of the past. Loyalty us...
on July 18, 2012