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10 payment plan tips
Cashflow is essential to any organisation’s success. Here are some things to consider when deciding to offer a payment plan option: 1. Frequency pays off so...
on February 22, 2016
Retention – it’s a marathon, not a sprint
As the saying goes – It takes months to find a customer and only seconds to lose them. And, while this rings true, customer retention has a different appro...
on February 9, 2016
Reversal rates review
Latest data around reversal rates provides interesting reading. Recurring payments from bank accounts are 2.4 times more successful than from credit cards, and...
on January 20, 2016
Looking for a membership payment solution?
If you offer annual memberships, chances are you’re aware that people often indicate cost as a barrier to joining. In fact, around a quarter of individuals...
on January 19, 2016
The service improvement toolbox
When it comes to improving service, it’s a never ending quest. An ongoing journey. A constant challenge. That’s why, as part of our service improvement adve...
on December 8, 2015
Customer service – the backbone of any business
You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’. In today’s competitive environment this is truer than ever...
on October 16, 2015
Payment preferences – something for everyone
When establishing a payment plan that works for your business and your customers, there are a number of components to consider. For example, is there a favour...
on October 5, 2015
Rowing the Tasman Sea solo vs. Entering the US market
In 1977, Colin Quincey was the first person to row the Tasman Sea solo from New Zealand to Australia. In 2010 his son Shaun set off from Coffs Harbour in Aust...
on August 17, 2015
Lead generation: getting a game plan
“What should we do this month?” “How about we do a letter box drop?” “Anyone got an idea?” Operating without a marketing plan can take you on a wild...
on July 31, 2015
Being a customer service star
As a finalist for Contact Centre Manager of the Year (under 50 seats), Debitsuccess Contact Centre Manager Siala Uepa-Holmes is well placed to provide helpful i...
on July 20, 2015
Did someone say subscription?
With the subscription revenue model easily incorporated into a growing number of industry verticals, this approach should be a key component of every business....
on May 22, 2015
Communication, commitment and compliance key to data security
In an increasingly online world, data security is a hot topic. For customers to transact with an organisation either online or via a contact centre, they need...
on March 23, 2015