Debitsuccess Blog

Viewing entries tagged with 'contact centre'

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Customer service – the backbone of any business

Posted by Siala Uepa-Holmes - Customer Service Manager on 16 October 2015

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You may have heard the saying ‘Customer service is not a department; it’s everyone’s job’.  In today’s competitive environment this is truer than ever – and coaching is key.

Like many businesses, Debitsuccess focuses a...

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Customer Service Gems

Posted by Siala Uepa-Holmes on 17 November 2014

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When it comes to customer service, there are plenty of "do's and don'ts" – so where do you start? We’ve put some key questions to Siala Uepa-Holmes, our Customer Service Manager to get her experience and some industry gems that could make a difference...

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Do what you do best - outsource the rest

Posted by Wayne Pointon - Operations Manager on 11 June 2012

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‘Outsourcing’ has often been given a bad rap over the past couple of decades. It has been a word used with somewhat ominous overtones, sometimes associated with faceless corporations that downsize their local operations and send jobs offshore.

However,...

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